Indicate the advantages and the disadvantages of the client interaction in the design and the execution of the focus group surveys.
A customer interaction is the communication between the business and the customer. This includes the customers calling you when they need help or the sending you the messages on the social media when they have the question.
But the fundamentals of the good customer interaction are all in the same. Appreciate your customers, and be honest with them, the address concerns, to resolve the issues quickly, and to keep them engaged within your brand. After all, they're your partners in the success.
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