Thomas would like his customers to see the full invoice details in the email itself and have a PDF attached. To make this change he should navigate to:
It is essential that the service provided to the customer has total quality at all stages, from the subsequent process, present and after sales, providing essential information about the services, increasing perception and reliability in the company.
Therefore, providing complete invoice details in the email itself helps in creating value for the company and positioning in the market.
Find out more about customer service here:
https://brainly.com/question/1286522
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