Respuesta :
The decision about the policies and decision rules for when to schedule production are considered Infrastructural Decisions.
Regarding operational area decisions, operations management literature has matured to a certain extent. The analysis of these choices in service businesses, particularly in the hotel industry, hasn't been done in many research.
This study's objective is to analyse the operations strategy while taking into account the key structural and infrastructure choices made in the operations field and how those choices relate to organisational performance.
At order to achieve this, it looks at a selection of rules and procedures in a sample of representative hotels in the Canary Islands, one of the most popular tourist destinations in Europe.
The study also examines which actions made in the operations sector have the greatest impact on competitive advantage and how.
Results indicate that decisions about technology, facilities, and other factors have a higher impact on non-financial performance than on financial performance.
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