Which personal element important for communication is most vital to a successful interaction with a client who is menacing and threatening violence on the unit?

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JocelynC9577 JocelynC9577

25-08-2022
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Which personal element important for communication is most vital to a successful interaction with a client who is menacing and threatening violence on the unit?

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azikennamdi azikennamdi · Answer 1 · 2022-08-26T22:30:39+02:00

The personal element important for communication is most vital to a successful interaction with a client who is menacing and threatening violence on the unit is:

Emotional Intelligence; and
Persuasiveness.

Why are the above skill relevant in the above situation?

Emotional intelligence says, this is how the client is feeling and here is the reason why.

Persuasion makes use of the above information to calm the menacing client or customer hence establishing decorum.

Why is emotional intelligence important in communication?

Emotional Intelligence boosts assertiveness by helping you to speak more effectively.

You can articulate your thoughts effectively and confidently if you are aware of your emotions and have self-control.

As a result, you will become more forceful and confident without coming across as pushy or hostile.

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