The statement is True.
The required details about customer service representative is mentioned in below paragraph.
A customer service representative assists clients who have questions, requests, or issues regarding goods or services they have obtained from the company. The needs of the clients are prioritized at every stage of the procedure, and solutions are provided that are made specifically for those particular problems. Orders are taken, returns are processed, consumers are helped with complaints and inquiries, and information about products and services is given by customer service personnel. Because they help customers understand the products and reply to questions about their reservations, they are occasionally seen as having a role in sales.
The following responsibilities belong to customer service agents:
Maintaining a constant, compassionate, and professional demeanor with customers.
Answering client questions as soon as possible.
Use a variety of avenues to reach out to customers.
Addressing client complaints after they are acknowledged.
Having a thorough understanding of our products to enable you to respond.
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