Let's begin by identifying key information given to us:
Number of seats = 20
Number of reservation = 23
14 regular customers show up. So, we have:
[tex]23-14=9RemainingCustomers[/tex]The number of seats left is:
[tex]20-14=6seats[/tex]Overbooking means that more than 6 remaining customers show up (that could mean 7 or 8 or 9 of the remaining customers show up)
The probability of more than 6 customers arriving is given by: