According to the problem, we have
[tex]\begin{gathered} \mu=4.0\min \\ \sigma=0.4\min \end{gathered}[/tex]We have to find the percent of callers who are on hold between 3.4 minutes and 4.5 minutes.
First, we find the z-score
[tex]z=\frac{x-\mu}{\sigma}[/tex]For x = 3.4
[tex]z=\frac{3.4-4.0}{0.4}=\frac{-0.6}{0.4}=-1.5[/tex]For x = 4.5
[tex]z=\frac{4.5-4.0}{0.4}=\frac{0.5}{0.4}=1.25[/tex]The probability we have to find is
[tex]P=(3.4Using a z-table, we have[tex]\begin{gathered} P(3.4Then, we multiply by 100 to express it in percetange.[tex]0.2351\cdot100=23.51[/tex]