In a service business, efficiency declines as the amount of customer contact grows.
In order to provide effective customer service, both parties must exert the least amount of effort possible. You should focus on the word "effort," which is the key component.
Effectiveness is a measurement of quality, but efficiency in business refers to how much of a good or service is produced in a certain amount of time.
Customer service may make or break a business's ability to convert a prospective customer into a devoted one. 89% of customers say they are more inclined to make another purchase after receiving good customer service.
Learn more about customer service: https://brainly.com/question/28417930
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