You've recommended to your team lead that you should move forward with the re-launch. You have a key customer that was impacted by the miss-launch a few months ago and you're meeting with them to talk through next steps. They are reluctant to continue using your product due to the miss a few months ago. How do you approach the meeting? Rate the effectiveness of each response option by dragging the item into the bins below. Each bin can hold multiple items.
A Focus on next steps, disregard problem. B Address problem, but blame it on an internal dependency and mention that there's no way it will happen again. C Address problem, reassure customer that the root cause has been corrected, and solicit feedback on any additional improvement the customer desires. D Address problem and recommend that they look elsewhere for support. E Address problem and focus on the mechanisms your team has put into place to avoid the problem