To solve this problem, we use the formula:
z = (x – u) / s
where z is the z score value which can be obtained from the tables, x is the sample value, u is the mean = 6.3 min, and s is the std dev = 2.2 min
at P value = 0.90, the z = 1.28, finding for x:
x = z s + u
x = 1.28 * 2.2 + 6.3
x = 9.116
at P value = 1.0, the z = 3.49, finding for x:
x = z s + u
x = 3.49 * 2.2 + 6.3
x = 13.978 ~ 14
Therefore the longest 10% calls last about 9.1 minutes to 14 minutes