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W0lf93
When dealing with a customer that is upset, instead of getting easily frustrated or angry it is crucial that you breathe, remain calm, and ask the customer to explain to you what is upsetting them, or what has gone wrong that has caused their anger. Do not interject while the customer is speaking. This will allow the customer to blow off some proverbial steam and give you the opportunity to fix the problem.
anthougo

An angry customer can make you angry, too.  However, it is crucial that you:

  • Are calm.
  • Listen attentively.
  • Do not interrupt the customer during explanations.

Who is an angry customer?

An angry customer is a dissatisfied customer, who feels a business did not provide a product or service as expected.

Many customers who are angry can be handled in a manner that reduces the tension, including:

  • Listening
  • Apologizing
  • Showing empathy
  • Maintain calmness
  • Building rapport to maintain trust
  • Allowing the customer space to express feelings
  • Using positive language.

Thus, an angry customer can make you angry, too.  However, it is crucial that you stay calm and ask the customer to explain their feelings without interrupting them.

Learn more about handling angry customers at https://brainly.com/question/11750817

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