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Simon doesn't understand why sara continually submits her assigned monthly reports late and with key information missing. he has even empowered sara to complete her reports in the manner she deems best, but something is obviously missing because the mistakes continue.

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LearnGrow
In order to improve this situation Simon should create accountability. This means that Simon should take responsibility, set expectations, make success attainable and achieve higher performance in the company.

In this case, Simon should Creates accountability.

Creates accountability refers to making someone responsible to finish a certain task form the group. When accountability is created, the person would most likely subjected to a certain punishment in case that person fail to fulfil the obligation that the organisation hoped for.