Respuesta :
When organizing the data at Turnkey's quarterly meeting, the analyst should focus on the sales data to reinforce the idea that Turnkey is leading software company. Backing up a company's sales data and how they are doing overall will give the company more edge to keep pushing forward and working hard despite a few unsatisfied customers. The best thing to do is see how changes can be made to the technical support processes within Turnkey and make necessary functional changes.
The analyst should collect the data related to sales and technical support to make a conclusion for increasing the efficiency of the technical support.
Further Explanation:
Analyst’s work:
The analyst should collect all the data related to the current scenario and then use this data to convert it in the meaningful data. The analyst tracks the internal and external data and drives a conclusion based on the interpretation.
The conclusion of the analyst in the quarterly meeting:
In the given case, sales data states that the demand for the company’s product has increased over the period, but a survey indicates that the customers are not satisfied with the technical support and they are actively looking for an alternative product.
The analyst should collect all the data related to sales and technical support. The analyst should interpret the reason behind the increase in sales and the reason for the dissatisfaction among the customers due to technical support. After that, the analyst should correlate the conclusion of both the situation and then address the areas where the management of the company should focus on increasing the technical support quality.
Thus, the analyst should collect the data related to sales and technical support and use the conclusion for increasing the efficiency of the technical support.
Learn more:
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Answer details:
Grade: Senior School
Subject: Business Studies
Chapter: Management Strategies
Keywords: Sales, data, suggests, that, demand, for, turnkey, software's, products, remains, strong, However, a recent, customer, satisfaction, survey, indicates, that many, customers, have grown, dissatisfied, with, turnkey's, technical, support, and, are, actively, looking, for, an alternative, product, when organizing, the data, at turnkey’s, quarterly, meeting, the analyst, should.
