Answer:
a hierarchy
Explanation:
This is a case of hierarchy. Hierarchy is a subordinate relationship of an employee who must report to someone who holds a higher position, such as a manager. In the hierarchy relationship the employee has little decision autonomy. This is common in most companies. In the case narrated, Jen is not allowed to decide on her own whether a return can be made. This way, she needs to consult her boss, who will decide whether or not to allow Jen to accept the return.
