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Jean owns a printing company. She had 100 customers at the end of the third quarter, 101 customers at the beginning of the third quartes, and five new
customers in the third quarter. What is her customer retention rate for the third quarter?
OOOO

Respuesta :

ayokenny2001

Customer retention rate for the third quarter is 94.06%

The formula below is used to calculate customer retention rate.

Customer retention rate (CRR) = {Customers at the end(E) - Customers acquired during the period(N) / Customers at the start(S)}  * 100

CRR = {(E-N)/S)} x 100

CRR = {(100 - 5) / 101} * 100

CRR = {(95) / 101} * 100

CRR = 94.06%

Therefore, customer retention rate for the third quarter is 94.06%

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