Imagine you are a manager for a local restaurant. One of your customers asks to speak with
you about their server and his "disappointing service." The customer claims that they have
been sitting at their table for 25 minutes before their server came to greet them. Using the
skills you learned in this unit, describe the steps would you take to resolve this situation so
the customer leaves satisfied.

Question

21-07-2022
Business

contestada

Imagine you are a manager for a local restaurant. One of your customers asks to speak with
you about their server and his "disappointing service." The customer claims that they have
been sitting at their table for 25 minutes before their server came to greet them. Using the
skills you learned in this unit, describe the steps would you take to resolve this situation so
the customer leaves satisfied.

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azikennamdi azikennamdi · Answer 1 · 2022-07-22T23:08:56+02:00

As a proficient customer service professional, the first step to take in such a situation is to first apologize in the kindest way possible to the customer. It would give the customer comfort to know that the server is corrected immediately while taking charge of the clients order.

What procedure is outlined above?

The above procedure is known as conflict resolution under customer care service.

One additional step maybe to keep the costumer company and ensure that they are happy before they leave.

Learn more about customer service at;
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