For the past two years, mountain high bike company used suppliers from india, japan, and malaysia to provide them with precision parts for its custom bikes. there was only one problem: the quality of the parts from all locations lacked precision and consistency. skilled technicians complained that as many as three out of five parts had to be discarded due to imperfections. the quality control manager convinced the owners to partner with a slightly higher priced company in omaha, nebraska, who utilized _________________ to test samples of product components for deviations in quality and precision, prior to sending them to mountain high bike company. the bike company realized savings in both time and money.

These companies utilize internationally recognized Standard Product Testing methods that are repeatable, controllable and meaningful. By allowing the products undergo this tests, part defects and eventual product complaints and returns will be minimized and in turn, a higher profit although initially cost would be high in partnering with these companies.

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avantikar avantikar · Answer 2 · 2020-01-03T13:57:41+01:00

The quality manager convinced the owners to partner with a slightly higher priced company in Omaha, Nebraska who utilized the statistical process control to test samples of product components for deviations in quality and precision, prior to sending them to mountain high bike companies.

Further Explanation:

Statistical process control refers to the technique used to reduce or eliminate production defects. The company used this technique to reduce production defects. If the company reduces the defects in the production process, this ultimately saves the cost and increase the number of goods. This saves the time of the company and also money.

Following are the seven process, that the company should do for the better quality controls:

cause and effect diagram
check sheet
control chart
histogram
Pareto chart
scatter diagram
stratification

The company can use the above technique to examine how much variation is with the expected and actual production of goods. The company next time produced the goods by using the previous control technique.

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Answer details:

Grade: Middle School

Subject: Business

Chapter: Statistical process control

Keywords:

Statistical process control, Cause-and-effect diagram, Check sheet, Control chart, Histogram, Pareto chart, Scatter diagram, Stratification, technique, eliminate, reduce, defects, saves cost, time and money.